A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

• A. Telnet session to the IP Office
• B. SSH session to the IP Office address
• C. System Status Application
• D. Web session to the IP Office address

What is the format for an ARS short code to dial a telephone number on a SIP line with Trunk ID20?

• A. Number: N;
  Telephone Number N"@sipprovider.com"
  Feature: Dail
  Lin Group 20
• B. Number: N;
  Telephone Number: Nsi7204441000
  Feature:Dail
  Line Group20
• C. Number: N;
  Telephone Number: N@"sipprovider"
  Feature: Dail
  Line Group 20
• D. Number:N
  Telephone Number: N@"sipprovider.com"
  Feature: Dail
  Line Group 20

A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

• A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
• B. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
• C. ACD via VM Pro Campaign Manager and a campaign database
• D. ICR with account codes and CDR-enabled for billing.

A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

• A. IMAP
• B. HTTP
• C. MAPI
• D. POP3

A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

• A. Voicemail Pro
• B. IIS
• C. ContactStore
• D. One-X Portal
• E. CCR